Questions about your account, deposits, withdrawals, gameplay, or identity verification — we're here for you.
We typically respond within one business day. Please include your account email and a description of the issue.
Deposits and cash-outs are processed securely through PayPal. Withdrawals are sent to the PayPal account linked to your profile and may require identity verification before your first cash-out.
To keep play fair and comply with regulations, we verify your identity before cash withdrawals. You'll be asked for a government-issued ID and a quick selfie. Your documents are handled securely by our verification partner.
Yes. Chip-based practice rooms are always free to play, so you can sharpen your game before entering cash rooms.
Cash play is available to players who are of legal age and located in an eligible region. Vantage is 21+ and offers real-money games only where permitted by law.
Email support@vantage21.gg from the address on your account and we'll get you sorted as quickly as we can.